Retail Support

Customer satisfaction is the key to repeat business and growth for retailers. Dissatisfied customers not only defect, but on average they tell ten people about their bad experience. The contact center is increasingly used to identify and resolve issues that impact customer satisfaction. Improved customer relations can drive increased loyalty, transforming negative experiences into positive ones, while identifying operational issues that affect customer satisfaction.

Enhanced contact center management systems can help retailers protect their brand, identify under-performing locations, identify and resolve product-related issues, and support e-commerce operations. In addition, ACT Industries, helps companies to provide world-class customer service, increase revenues, segment customers, improve marketing efforts, and integrate multi-channel consumer interactions.

ACT Industries provides call centers the ability to manage all consumer interactions, whether the interaction is over e-mail, chat, telephone, letter/fax, or web form. ACT Industries ease-of-use and sophisticated knowledge management capabilities enable retailers to ramp up agents quickly especially valuable for retailers with seasonal peaks and valleys in call center volume. Furthermore, our web-based solution, ACT Industries, can provide companies the ability to capitalize on a non-traditional, flexible, remote workforce by establishing a virtual call center for handling consumer inquiries.